Well look at that – government service that’s geared towards customer service. What a country!

Attorney General Mark Bennett announced a new Internet service to help Hawaii residents expedite their Hawaii State Identification Card applications. The Hawaii State ID Card online system is available at http://stateid.ehawaii.gov. The new service allows applicants to fill in an online application form, pay by credit card over ehawaii.gov’s secure payment system, and obtain a customized list of required documents before going to the state ID card to complete the final steps of the application process. Applicants who bring a printed online application receipt to the office, together with the required documents listed on the receipt, may use an express line to have their documents verified and their photograph taken.

The Hawaii Criminal Justice Data Center (HCJDC), which operates the state ID card office, issues almost 80,000 cards each year. Currently, applicants must fill out a paper application form and pay with cash, in person. The heavy demand for state ID cards often causes long lines, and some applicants bring incomplete documentation and must return to the office at a later time.

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